FAQ

Do you still have questions?
Don't hesitate to write to me by email or directly via Instagram!

💌: hello@lesbienfaitrices.com

The Candles

Composition

Les Bienfaitrices candles are all made from 100% soy vegetable wax, EXIT paraffin! They also feature French fragrances free of CMRs and phthalates, straight from Grasse, the world capital of perfume, no less! They have FSC-certified French beechwood wicks. In short, they're all clean!

Where are candles made?

All the candles are made in my workshop near Paris, by my two little hands! They are all made and poured by myself, and above all, with love!

Why is my candle sweating?

It is recommended not to leave a candle in direct sunlight or in a place that is too cold, because vegetable waxes have a fairly low melting point, which explains why some candles can have a "sweating" appearance. Roughly speaking, the fragrance rises to the surface and is visible on the smooth surface of the candle. Rest assured, this is far from being a defect, and it does not affect the quality of the candle in any way. Store your candle in a room at room temperature, and the oozing of your candle will disappear.

Why does my candle look different after I light it?

It is possible that the wax will have a slight rough appearance once dried: this sometimes strange post-burning look is completely normal in the case of vegetable candles, it is a classic result of using soy wax without additives!

Why is my wick going out/weakening?

Wooden wicks are awesome (yes, I tend to exaggerate a bit on the vowels when I love something) and create a truly cozy mood, but they can sometimes be temperamental. If the flame is too high when lighting, extinguish it, trim the wick shorter, and relight it.

If the flame becomes too low after a while, you can extinguish the candle and remove the excess blackened wood from the end of the wick and relight. The flame should return to an ideal height.

If the flame goes out or is very low and the wax is not yet melted to the edge, you can remove excess wax if it seems to be smothering the flame. You can use a paper towel and relight. Be careful not to remove all the wax, or your flame could go out! If you have any problems, please contact us via our email address: Hello@lesbienfaitrices.com

Delivery and Return

I wish to return my package

You have 14 days to return your order, starting from the day your package was delivered. To do so, simply send an email to hello@lesbienfaitrices.com 💌

I will send you a form to complete and include in your return package so that it can be validated.

Please note that return costs are the responsibility of the customer.

Upon receipt of the package, you will receive your refund within 5 working days.

What are the delivery rates?

Standard delivery to Mondial Relay point:

  • 3.90€
  • Free from 65€ of purchase

Colissimo home delivery:

  • 6.50€

Do you deliver outside of mainland France?

We don't yet ship outside of mainland France. However, we're currently working on our shipping policy to expand our deliveries to the rest of Europe. Stay tuned, it might be coming soon! 👀

What are the delivery times?

DELIVERY TIMES DO NOT TAKE INTO ACCOUNT THE PRIOR PRODUCTION TIME OF 3 TO 5 DAYS.

Standard delivery to Mondial Relay point:

  • 3.90€
  • Free from 65€ of purchase
  • 4 to 5 working days after dispatch

Colissimo home delivery:

  • 6.50€
  • Delivery in 48 to 72 hours

There is a problem with my order

A problem with your order?
Do not hesitate to contact customer service at the following address: hello@lesbienfaitrices.com 💌

We will be happy to answer you!

Partner Stores

Where can you find our creations?

You can find our creations:

- Salon Ça Décoiffe, 5 rue Constant Berthault, Paris 20th

- Escaletto Hotel, Aix-en-Provence

- Bleu Simone Boutique, 48 Rue de la Folie Méricourt, Paris 11th

Become a reseller

Would you like to be part of the Les Bienfaitrices adventure and offer my creations in your boutique or concept store?

Do not hesitate to contact me directly at the following address: lesbienfaitrices@outlook.fr 💌