FAQ
Do you still have questions?
Do not hesitate to write to me by email or directly via
Instagram !
The Candles
Composition
Les Bienfaitrices candles are all made from 100% soy vegetable wax, no more paraffin. They also feature French fragrances free of CMRs and phthalates, straight from Grasse, the world capital of perfume, no less! They feature FSC-certified French beechwood wicks. In short, they're all clean!
Where are candles made?
All the candles are made in my workshop in the Paris region, by my two little hands (sometimes 4, when my favorite elf (hello mom) gives me a hand!). They are all made and poured by myself, and above all, with love!
Why does my candle look different after being lit?
It is possible that the wax will have a slight rough appearance once dried: this sometimes strange post-burning look is completely normal in the case of vegetable candles, it is a classic result of using soy wax without additives!
Why is my wooden wick going out/weakening?
Wooden wicks are awesome (vowel exaggeration, that's me) and create a truly cozy atmosphere, but they can sometimes be unpredictable. If the flame is too high when you light them, extinguish them, trim the wick shorter, and relight them.
If the flame becomes too low after a while, you can extinguish the candle and remove the excess blackened wood from the end of the wick and relight. The flame should return to an ideal height.
If the flame goes out or is very low and the wax is not yet melted to the edge, you can remove excess wax if it seems to be smothering the flame. You can use a paper towel and relight. Be careful not to remove all the wax, or your flame could go out! If you have any problems, please contact us via our email address: Hello@lesbienfaitrices.com
Why is my candle sweating?
It is recommended not to leave a candle in direct sunlight or in a place that is too cold, because vegetable waxes have a fairly low melting point, which explains why some candles can have a "sweating" appearance. Roughly speaking, the fragrance rises to the surface and is visible on the smooth surface of the candle. Rest assured, this is far from being a defect, and it does not affect the quality of the candle in any way. Store your candle in a room at room temperature, and the oozing of your candle will disappear.
Delivery and Return
I wish to return my package
You have 14 days to return your order, starting from the day your package was delivered. To do so, simply send an email to hello@lesbienfaitrices.com 💌
I will send you a form to complete and include in your return package so that it can be validated.
Please note that return costs are the responsibility of the customer.
Upon receipt of the package, you will receive your refund within 5 working days.
What are the delivery rates?
Standard delivery to a relay point:
3.50€
Free from 65€ of purchase
Colissimo home delivery:
6.50€
Do you deliver outside of mainland France?
We don't yet ship outside of mainland France. However, we're currently working on our shipping policy to expand our deliveries to the rest of Europe. Stay tuned, it might be coming soon! 👀
What are the delivery times?
DELIVERY TIMES DO NOT TAKE INTO ACCOUNT THE TIME OF
PRE-PRODUCTION 3 TO 5 DAYS.
Standard delivery to a relay point:
3.50€
Free from 65€ of purchase
4 to 5 working days after dispatch
Colissimo home delivery:
6.50€
Delivery in 48 to 72 hours
There is a problem with my order
A problem with your order?
Do not hesitate to contact customer service at the following address:
hello@lesbienfaitrices.com 💌
Partner Stores
Points of sale
You can find our creations:
- Salon Ça Décoiffe, 5 rue Constant Berthault, Paris 20th
- Escaletto Hotel, Aix-en-Provence
- Bleu Simone Boutique, 48 Rue de la Folie Méricourt, Paris 11th
Become a reseller
Would you like to be part of the Les Bienfaitrices adventure and offer my creations in your boutique or concept store?
Do not hesitate to contact me directly at the following address: lesbienfaitrices@outlook.fr 💌