Delivery and Returns

DELIVERY :

We deliver to mainland France via La Poste Colissimo and Mondial Relay.

Delivery times do not include the order preparation period before shipping, which can take 1 to 3 days. In cases of high activity, delivery times may be extended by carriers. In this case, Les Bienfaitrices cannot be held responsible for delivery times longer than those mentioned above.

Please double-check the information entered during checkout. We cannot guarantee address or item changes after validation if you make an error.

The Benefactrices decline all responsibility for lost packages after their official deposit by the carrier. Once your package is declared delivered, our responsibility ceases, and no refunds will be issued under these circumstances.

The customer has a 14-day cooling-off period to return the item(s) from the day the package was delivered. Return shipping costs are the customer's responsibility.

To be eligible for a return, please send us a request within the given timeframe to the following email address: hello@lesbienfaitrices.com

To be accepted for a return, returned items must be new, undamaged, and unused, in their original packaging with their tags/boxes/cards. No refunds will be issued if the above conditions are not met.

The refund will be made to the payment method used for the purchase, within 7 days of receipt by Les Bienfaitrices of the products concerned by the return, and subject to compliance with the return conditions mentioned above.